Gruffies Help Center

How can we help your pack?

From choosing a treat to finding your next bag, find answers to your everyday Gruffies questions.

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15 helpful answers

Which Gruffies variety should I choose?

Start with the moment you want to support: Original for everyday rewards, Mellow Moments for a quiet-time routine, Joint & Hip for mobility support, Skin & Coat for skin and coat support, and Gut Health for digestive support. Explore each product page for its ingredients and features.

Where can I find the full ingredients?

Each product page includes its own ingredients and features. Always check your current bag for the complete ingredient list, feeding directions, and any updated formulation before giving a treat.

Are Gruffies organic?

Gruffies are USDA Certified Organic dog treats. Learn more about our ingredients and approach on Why Gruffies.

How many treats should I give my dog?

Follow the feeding directions on your chosen bag and consider your dog’s size, daily food intake, and individual needs. Gruffies are treats, so they should complement a balanced diet. Your veterinarian can help you choose an appropriate routine.

Can my puppy or dog with sensitivities have Gruffies?

Review the complete ingredient list with your veterinarian if your dog has allergies, takes medication, has a medical condition, or is a puppy. Choose a treat suited to your individual dog rather than assuming every formula is suitable.

How should I store the treats?

Follow the storage instructions and best-before date on the package. Keep the bag properly closed and do not feed treats from damaged packaging or treats that appear spoiled.

Where can I buy Gruffies?

Use our store locator to find participating retailers. You can also shop Gruffies on Amazon in the U.S. and Walmart in Canada. Availability varies by seller and location.

Does the store locator show live stock?

The locator lists retailers and varieties from our retailer records. It does not show live inventory. Contact the store before visiting to confirm the Gruffies variety you want is available.

How do I track my order?

Open your order confirmation or sign in to the retailer account used at checkout. The seller provides tracking and delivery updates. For an order placed with Amazon or Walmart, use that retailer’s order-help options.

Can I change, cancel, or return an order?

Contact the seller shown on your order confirmation. Changes, cancellations, refunds, and returns depend on that seller’s policy and the order’s status. This website cannot change a retailer’s order directly.

What if an item is missing or my delivery is damaged?

Report delivery or order issues to the retailer you purchased from. For a concern about the treats or packaging, email the Gruffies team with the product name, purchase details, batch or lot code, best-before date, and clear photos.

How can I contact Gruffies?

Email [email protected]. Include the product name and a short description of your question so our team can direct your message. For tracking or refunds, contact your seller first.

How can my store carry Gruffies?

Visit Earn with Us for retail and partnership inquiries, or email [email protected] with your store name, location, and contact details.

Can I work with Gruffies as a creator?

We’d love to learn about your dog and your content. Visit Earn with Us and contact our team with your social profile and a short introduction.

How do I unsubscribe from emails?

Use the unsubscribe link in any Gruffies marketing email. For help with your preferences or personal information, contact [email protected] and read our Privacy Policy.

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