Purchases from a retailer or marketplace

When you buy through Amazon, Walmart, Metro, Giant Tiger, Healthy Planet, or another retailer, that seller’s return and refund policy applies. Use the seller’s order history or customer service to request a cancellation, return, replacement, or refund. Eligibility and deadlines can vary by seller and location.

You can also contact [email protected] about a Gruffies product or quality concern, wherever you bought it.

Gruffies six-packs from Green Gruff’s online store

The Green Gruff store’s published refund policy provides a 60-day money-back guarantee for Gruffies six-packs purchased from that store. Contact [email protected] within 60 days after delivery if you are not satisfied.

• Opened bags and discounted six-packs are eligible.
• The guarantee covers the product price paid; shipping charges are excluded.
• For eligible six-packs, this guarantee takes priority over the general policy’s 30-day deadline, unopened-product condition, store-credit treatment of opened products, and discounted-product exclusion.

This store guarantee does not automatically apply to purchases from other sellers.

Other purchases from Green Gruff’s online store

Under the store’s general policy, contact [email protected] within 30 days to request a refund, exchange, or store credit. Products in their original packaging, unopened and undamaged, may qualify for a refund, credit, or exchange. Opened products qualify for store credit, and discounted products are excluded from general refunds. The six-pack guarantee above takes priority where applicable.

Refer to the store’s current published policy and your purchase terms for the conditions that apply to your order.

Damaged, incorrect, or concerning products

Contact the seller promptly if an item arrives damaged or is incorrect. For damaged products purchased from Green Gruff’s online store, its published policy asks you to contact [email protected] immediately and provides for a replacement.

For a product-quality or safety concern, contact Gruffies and include the product name, seller, purchase details, a description of the issue, photographs where useful, and the lot number and best-before date if available. Keep the packaging while the concern is reviewed. Share only the information needed to investigate; payment-card details are not needed.

How to arrange a return

Contact the seller before sending a product back. Green Gruff’s store policy provides a shipping label by email after you contact its team. Follow the return destination and instructions supplied for your order.

Your applicable consumer rights concerning defective, unsafe, or misdescribed products continue to apply. This policy does not limit rights or remedies that cannot legally be excluded.

Contact Gruffies

Green Gruff Inc., trading as Gruffies
Email: [email protected]
Telephone: 1 (888) 621-5565
Registered office: 25 George Street, Unit #904, Toronto, ON M5A 4L8, Canada

For Green Gruff online-store return requests, email [email protected].